Extra Care

Extra Care

Extra care, extra support, extra help when you need us most ...

Sign up to our Extra Care register

Our Extra Care register

The Extra Care register is the new name for our priority services register. If you might struggle during a power cut, even for a few hours, our Extra Care team can lend a helping hand.

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Take Charge Today

Worried about your bills or need advice on low carbon technology? Take Charge today provides free, confidential energy and money advice you can trust, delivered in partnership with Citizen Advice in the North West.

Free support

Help for your household this winter

With the rising cost of living impacting us all, we've teamed up with carefully selected charity partners and the very best online money saving experts to provide free, direct, personalised support as well as general online money saving advice.

Help me save

Preparing for a power cut

We know a power cut can be difficult, but our hints and tips can help to reduce the impact.

Help me prepare

Staying well this winter

Together with our charity partners from across the North West, we’ve collated some of their favourite advice, hints and tips to help keep you and your household, safe and well this winter.

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Meet our partners

From local charities to strategic partnerships, we're proud to work with and support local organisations which make a huge difference to thousands of lives in our communities.

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New to our Extra Care Register? Download your free customer support guide here

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Need extra support accessing our services?

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