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Be Winter Ready

Be Winter Ready

This Winter will be like no other. We know there are tough challenges ahead but we're here to help you this Winter. Keep up to date with the latest news, advice and support services so we can support you when you may need it the most.

2020 has been an already challenging year and we know it may get even more difficult during the Winter months but we're here to support you and to help you Be Winter Ready

Our team of key workers work 24/7 to keep the power flowing to your home from our engineers out in the field to our contact centre team on hand to support you over the phone and online. 

You may need to contact us should you experience a power cut or you may benefit from our free services such as our Priority Services Register, energy saving advice and support services to help with your energy bills. There's lots of ways we can help you this Winter. 

Be Winter Ready with these simple steps:

  • Keep our number handy- call 105 if you need to report a power cut
  • If anyone in your household needs additional support, join our free Priority Services Register
  • Check out our energy saving advice pages to help reduce your energy bills

Listen out for our radio advert on CFM, Rock FM and The Hits radio or listen to it here.

Become a priority customer

Sign up to our free Priority Services Register and we will prioritise you in the event of a power cut.


Advice and support

Struggling to pay your energy bills or want to learn more about our energy saving advice? We have free online and telephone support services available to help you through the winter months.

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Latest news

Keep up to date with all the latest news and updates.

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A message from our customer director

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