Checks for if you are without power
If you are without power, follow the steps below to determine if it's a problem on the network before contacting us to report the power cut.
Check your trip switches. They can be found under the stairs, in the bathroom or usually in a utility cupboard at the front of your house.
I've checked step one
If your trip switches were pointing downward when your electricity went off, flick them back to an upward position. This could indicate a problem with your internal wiring such as a faulty appliance. You may need to contact a local electrician. If your trip switches are pointing upward whilst your electricity is off, check step two.
Check with your neighbours to see if their power is on and also check if the street lights are on.
I've checked step two
If your neighbours and street lights still have electricity, you may have a problem with your main fuse or you could be involved in a power cut. You can report the power cut using our online form or by calling us direct.
Step three- report a power cut
If you have completed the checks and you are still without power, you could be involved in a power cut and need to contact us to report it. Get in touch via social media on Facebook (Electricity North West) or Twitter (@ElectricityNW). Call us direct- 105 (0800 195 4141) or alternatively you can use our online power cut form below.