The UK Customer Satisfaction Awards 2020
Our Customer Team claimed the Best Application of Technology award at the UK Customer Satisfaction Awards 2020 for our Customer Relationship Management (CRM) system.
CIPR Awards 2019
We took home the gold award for 'Issues, Crisis and Reputation Management' at the CIPR PRide Awards 2019 for our work during Ashton's powercut.
NSAP People in Power Awards 2019
Our apprenticeship scheme won 'Best learning and development initiative' at the 2019 People in Power Awards, hosted by National Skills Academy for Power
CIPR PRide Awards 2018
Our communications team took home the award for 'Issues, crisis or reputational management' at the CIPR PRide Awards 2018 for their work during Storm Emma and the Beast from the East
Call North West Awards 2018
In 2018, our customer contact centre won at the Call North West Awards 2018 for 'Best use of social media'
PRCA Dare Awards 2018
In 2018 our 'Switched on' campaign won in the 'Best consumer relations campaign category' at the PRCA Dare Awards 2018
UK Customer Satisfaction Awards
In 2018 we won 'Best enagagement strategy' at the UK Customer Satisfaction Awards 2018, ran by the Institute of Customer Service
CIPR PRide Awards 2016
In 2016 we won gold at the CIPR PRide Awards 2016 in the 'Outstanding in-house publics relations team' category and 'Issues or crisis management' category for our work during storms
Acceditations and standards
Real living wage
It is important to us that we pay a fair and reasonable salary to all our colleagues and we are proud to be a Real Living Wage employer.
Carbon literacy bronze accreditation
Electricity North West has become the world’s first Carbon Literate power network operator after being awarded the accreditation from The Carbon Literacy Project for our commitment to acting on climate change
AccountAbility’s AA1000 Series of Standards are principles-based standards and frameworks used to demonstrate leadership and performance in accountability, responsibility and sustainability.
Queens Award for Enterprise
Kelvatek, working in conjunction with Electricity North West, achieved a Queen’s Award for Innovation for a smart fuse for use in electricity distribution networks.
ServiceMark is a national standard recognising an organisation's achievement in customer service, and its commitment to upholding those standards.
Accreditation demonstrates that training courses meet national standards for customer service, as independently recognised by the Institute of Customer Service.
Time to Change
In October 2018 we launched a new approach to mental health and signed up to the Time to Change mental health awareness pledge.
ISO 14001 is the internationally recognised standard for the environmental management of businesses, prescribing controls for those activities that have an effect on the environment.
OHSAS 18001 is an internationally recognised British standard for occupational health and safety management.
ISO 50001 is the international standard for Energy Management Systems (EnMS) which aims to reduce cost, conserve resources and tackle climate change.
ISO 55001 is a framework for an asset management system which helps to proactively manage the lifecycle of assets, from acquisition to decommission.
Working to ensure that disabled people and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Business in the Community
We have made a pledge to be a responsible business by becoming members of Business in the Community. This will help to drive our company performance and identify how we can make the most impact in our communities
The Global Real Estate Sustainability Benchmark (GRESB) assesses and benchmarks the environmental, social and governance performance of real asset investments. In 2018, Electricity North West came fourth out of 26 global network companies benchmarked
We are members of Regen, who aim to transform the way we generate, supply, and use energy
Good Employment Charter
The Greater Manchester Good Employment Charter is a voluntary membership and assessment scheme which has been created to help deliver good jobs with opportunities for people to progress and develop, along with a thriving and productive economy.