Professional recognition
Awards
Investors in People Silver
Investors in People Silver accredited, the internal standard for people management, leading, supporting and managing people effectively.
Utility of the Year
Winner of Utility Weeks Utility of the Year.
Innovation of the Year 2024
Utility Week's Innovation of the Year project 2024 for Net Zero Terrace
Cyber Apprentice of the Year 2024
Molly Macuras awarded National BCS IT and Digital Apprenticeship's Cyber Apprentice of the Year 2024.
Tech Innovation of the Year 2024
Prolific North Tech award for our Smart Street project.
Smart Systems & Flexibility Project of the Year 2024
Edie Net Zero award for our Smart Street project.
CIPR In-house PR Team 2023
Chartered Institute for Public Relations North West In-house PR Team of the Year 2023.
North West Apprenticeship Awards 2023
Winner of the apprentice of the year in the Public Services & Education category.
Networks and Connections Award- 2023
Solar & Storage awarded our PRESense project the Network and Connections award.
Utility Week Award 2022
Our powering our communities seed fund has won the Community Investor Award.
Energy Management Awards 2022
Winner of the Energy Management Team of the Year (Private and Public Sector)
Decarbonisation Project of the Year 2022
Highly commended for the Training Academy Decarbonisation Project.
Greater Manchester Good Employment Charter 2022
Winner of the Supporting mental wellbeing award.
National Apprenticeship Awards 2022
Winner of the NW Recruitment Excellence award.
Age-friendly Employer Pledge
We've signed the Age-friendly Employer Pledge, a nationwide programme run by the Centre for Ageing Better to make workplaces age-friendly.
National Apprenticeship Awards 2021
Winner of the NW Recruitment Excellence award.
Institute of Customer Service 21
Our customer team won the best use of customer insight award
Network Awards 2020
Our innovative Smart Street project won 'Innovation of the Year - Electricity' at the annual Network Awards 2020.
The UK Customer Satisfaction Awards 2020
Our Customer Team claimed the Best Application of Technology award at the UK Customer Satisfaction Awards 2020 for our Customer Relationship Management (CRM) system.
CIPR Awards 2019
We took home the gold award for 'Issues, Crisis and Reputation Management' at the CIPR PRide Awards 2019 for our work during Ashton's powercut.
NSAP People in Power Awards 2019
Our apprenticeship scheme won 'Best learning and development initiative' at the 2019 People in Power Awards, hosted by National Skills Academy for Power
CIPR PRide Awards 2018
Our communications team took home the award for 'Issues, crisis or reputational management' at the CIPR PRide Awards 2018 for their work during Storm Emma and the Beast from the East
Call North West Awards 2018
In 2018, our customer contact centre won at the Call North West Awards 2018 for 'Best use of social media'
PRCA Dare Awards 2018
In 2018 our 'Switched on' campaign won in the 'Best consumer relations campaign category' at the PRCA Dare Awards 2018
UK Customer Satisfaction Awards
In 2018 we won 'Best enagagement strategy' at the UK Customer Satisfaction Awards 2018, ran by the Institute of Customer Service
CIPR PRide Awards 2016
In 2016 we won gold at the CIPR PRide Awards 2016 in the 'Outstanding in-house publics relations team' category and 'Issues or crisis management' category for our work during storms
Certifications and standards
Investors in People
Investors in People is an independent, non-profit organisation that supports employers in transforming business performance by helping them to develop, implement and evaluate their people strategy.
ISO 22458 BSI Kitemark for Inclusive Service
Demonstrating our commitment to providing inclusive services especially for our vulnerable customers.
Real living wage
It is important to us that we pay a fair and reasonable salary to all our colleagues and we are proud to be a Real Living Wage employer.
Carbon literacy silver accreditation
Electricity North West has become the world’s first Carbon Literate power network operator after being awarded the accreditation from The Carbon Literacy Project for our commitment to acting on climate change
Fair Tax Mark
The Fair Tax Mark is an independent certification scheme which recognises organisations that demonstrate they are playing the right amount of corporation tax in the right place, at the right time.
AccountAbility
AccountAbility’s AA1000 Series of Standards are principles-based standards and frameworks used to demonstrate leadership and performance in accountability, responsibility and sustainability.
Queens Award for Enterprise
Kelvatek, working in conjunction with Electricity North West, achieved a Queen’s Award for Innovation for a smart fuse for use in electricity distribution networks.
ICS ServiceMark
ServiceMark is a national standard recognising an organisation's achievement in customer service, and its commitment to upholding those standards.
ICS TrainingMark
Accreditation demonstrates that training courses meet national standards for customer service, as independently recognised by the Institute of Customer Service.
Time to Change
In October 2018 we launched a new approach to mental health and signed up to the Time to Change mental health awareness pledge.
ISO 14001
ISO 14001 is the internationally recognised standard for the environmental management of businesses, prescribing controls for those activities that have an effect on the environment.
OHSAS 18001
OHSAS 18001 is an internationally recognised British standard for occupational health and safety management.
ISO 50001
ISO 50001 is the international standard for Energy Management Systems (EnMS) which aims to reduce cost, conserve resources and tackle climate change.
ISO55001
ISO 55001 is a framework for an asset management system which helps to proactively manage the lifecycle of assets, from acquisition to decommission.
Disability confident
Working to ensure that disabled people and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Armed Forces Covenant
We have signed the Armed Forces Covenant and we have received the bronze award from the Defence Employer Recognition Scheme (ERS). The ERS recognises commitment and support from UK employers who support those who serve or have served in the armed forces, and their families.
Tomorrow's engineering code
As a signatory of Tomorrow's Engineer Code we have pledged to work collaboratively with others, to inspire and increase the number and diversity of future generations entering engineering.
Corporate memberships
Business in the Community
We have made a pledge to be a responsible business by becoming members of Business in the Community. This will help to drive our company performance and identify how we can make the most impact in our communities
GRESB
The Global Real Estate Sustainability Benchmark (GRESB) assesses and benchmarks the environmental, social and governance performance of real asset investments. In 2018, Electricity North West came fourth out of 26 global network companies benchmarked
Regen
We are members of Regen, who aim to transform the way we generate, supply, and use energy
Good Employment Charter
The Greater Manchester Good Employment Charter is a voluntary membership and assessment scheme which has been created to help deliver good jobs with opportunities for people to progress and develop, along with a thriving and productive economy.