Advice and support

Advice and support we offer

From energy saving tips to regulatory advice, here you'll find information about how we can help and support you in all your electricity related needs.

Safety advice and incident reporting

Our helpful advice can keep you safe. To report electrical hazards or an incident please call our 24 hour emergency number on 0800 195 4141.

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Extra care register

Could you cope in a power cut? Sign up to our free extra care register and we’ll help keep you safe and comfortable until the power is back on.

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Know before you dig

Request copies of our network plans to support any building or development work.

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Flooding advice

Follow our advice for dealing with a flood.

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Raise your enquiry

You can raise an enquiry, complaint or compliment using our online form.

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Land rights and consents

Find out more about land rights and consents, our processes and what to expect.

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Rising and lateral mains

Find out more about the work we're doing to provide a safe and reliable supply of electricity within multiple-occupancy buildings.

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Guaranteed standards of service

Our quality of service is regulated to match the needs of our customers.

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Report electricity fraud

Meter tampering is extremely dangerous. Report electricity fraud with our online form.

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Our Support for Local Authorities

Find the relevant area of support you're interested in to help decarbonise your region.

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Frequently asked questions

Can't find what you're looking for? Visit our frequently asked questions for more information.

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