Extra care register

Extra care register

As part of our priority services sign up to our Extra care register

Register here

Why sign up to our extra care register?

Find out more about the benefits of signing up

Read more

Customer support booklet

Download our support booklet for customers with helpful hints and tips on what to do during a power cut

Download booklet

Worried about your energy bills?

We work with expert partners to provide FREE advice on how to save money on your energy bills. Information can be provided by phone or a home visit if required.

Click for support

Leave our extra care register

If you no longer need our priority services, please let us know by completing our form.

Complete form

Energy saving advice

Find out how you can save money off your energy bills by following our top energy saving tips.

Save money on your bills

Our partnerships

Find out about the partners who work closely with our welfare team to help support our vulnerable customers.

Read more

Other partners

View all of our other partners that we work with, some of these partners will have services to offer and you can make use of them.

Read more

Engaging with our communities

Find out about our consumer vulnerability advisory panel and other engagement events.

Read more

Extra support

We work with a number of partners to offer extra support to our customers, for example if you have mobility issues or you rely on electricity for medical reasons.

Read more

Useful links

Further information on charities and other support organisations around the region who can provide additional help and support.

Read more

Password scheme

Register a unique password so if we ever need to visit you at home, you’ll feel safe knowing it’s really us.

Read more

Customers are our priority

See our commitment to meeting our licence obligations Standard Licence Condition 10, Special services statement.

Read more

Access to your premises

Sometimes it may be necessary to visit your premises. Read more on how we ensure our customers feel safe and supported during our visits.

Read more

Working to end modern slavery

We are a member of Slave-Free Alliance, a social enterprise and part of the charity Hope for Justice, that works with organisations to eradicate modern slavery.

View PDF

Meet our welfare team

Our welfare team was created to establish the best way to support our customers who need extra help. The team work closely with our operations teams during a power cut to ensure that vulnerable customers are kept informed and looked after until power is restored. In 2019 the welfare team supported around 60,000 customers during power cuts. If you think you could benefit from their support, please get in touch and join our priority services register. Or find out more by watching our video.

Watch video