Every year, we fund local organisations across our region to help us deliver our personalised Extra Care support. These vital partnerships help us to reduce fuel poverty throughout our communities, provide a voice for 'seldom heard' groups and support us in raising awareness of our free Extra Care Register.
From local charities to strategic partners, we’re proud to work with, support and invest in organisations which make a huge difference to thousands of lives throughout the North West.
Our customers tell us it can often be tricky to find the right support personalised to their circumstances, so our Partnership page is dedicated to incredible organisations and services across the UK who have friendly and highly experienced experts ready to answer your call and provide the extra support you may need.
To use this page simply click on the theme that best describes your concern and follow the signposting to access a little extra care.
Remember to sign up to the PSR, our free Extra Care register too for extra support and advice in the event of a power outage.
Important – Danger to life or medical emergency:
If you are in a situation where there is a threat to safety, life or property, contact the emergency services immediately by calling 999.
Extra care from charity experts
Addiction Helpline
Addiction Helpline is a free confidential support helpline for anyone affected by addiction abuse.
Calls are answered by a fully trained addiction treatment expert and lines are open 24 hours a day, 365 days a year.
We can all face problems that seem complicated or intimidating. At Citizens Advice they believe no one should have to face these problems without good quality, independent advice.
Our strategic partnership with Citizens Advice gives people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.
To contact their advice line call: 0800 144 8848 (England) or visit https://www.citizensadvice.org.uk/ for more information on their wide range of services. You can also ask any Electricity North West colleague for a direct referral.
The Farming Help Partnership
The Farming Help Partnership is a collaboration between The Addington Fund, The Farming Community Network and Forage Aid and is supported by The Prince’s Countryside Fund.
Through just one phone call, farmers in need can access free, impartial, and confidential support from all three charities.
Asthma and Lung UK helpline team are trained to give you information on many aspects of living with a lung condition. From how to manage your condition, to going on holiday. Or just to say hello their team are ready to answer your call.
The National Autistic Society provides an online directory to support autistic people, their families and the professionals who work with them to find local and national services.
Remember, if you require any of our communications in an alternative format, please let us know. You can contact us by emailing extracare@enwl.co.uk or by calling us on 0800 195 41 41
RNIB
The RNIB helpline is open 8am – 8pm on weekdays and 9am – 1pm on Saturdays and can be reached by calling Tel: 0303 123 9999
If you prefer to can also reach them through Alexa, simply say "Alexa, call the RNIB Helpline"
Macmillan Cancer Support
Macmillan knows cancer throws a lot your way, and from the moment you’re told you may be overwhelmed by the number of thoughts and questions you have about cancer. Questions both big and small, with one leading to another and another. Whatever you need to ask, Macmillan is here to help and will do whatever it takes to support you.
Contact the Macmillan Helpline for free on 0808 239 06 25. They're open, 7 days a week, 8am to 8pm.
Remeber, if you are in a situation where there is a threat to safety, life or property involving a child, contact the emergency services immediately by calling 999.
NSPCC
If you have any concerns at all about a child’s safety or wellbeing, you can contact the NSPCC. Due to an increase in demand across their service, their voice Helpline is temporarily unavailable. However, you can email help@NSPCC.org.uk at any time. It’s free and you don’t have to say who you are.
Onside Youth Zones
Youth Zones are purpose-built spaces fizzing with energy and crammed with incredible facilities. These youth centres provide local young people aged between eight and 19, or up to 25 with a disability, affordable access to high-quality sports, arts and leisure facilities and activities, seven days a week, 52 weeks a year.
Girl Guide Units are all over the North West. To find a local Rainbow, Brownie, Guide or Ranger unit for your child, start by registering online. Once you start the registration process you can search in a map for units near you.
They could even earn the free Electricity North West ‘Girl Power’ badge!
VoiceAbility
VoiceAbility is one of the one of the UK’s largest providers of advocacy and involvement services, supporting people to be heard in decisions about their health, care, and wellbeing.
The VoiceAbility team are available through web chat and email or can be reach through their helpline.
From help with housing, family challenges, cost of living support and so much more, your local council can offer a wealth of practical help, support and advice.
To find out about the help available in your area contact your local council using the ‘find my local council’ website here https://www.gov.uk/find-local-council
Royal Association for Deaf People
Royal Association for Deaf People provides services to deaf people in their first or preferred language, usually British Sign Language (BSL).
Alzheimer’s Society dementia advisers are there to listen, give you support and advice and connect you to help you need.
Get personalised information, support and help today by calling Alzheimer’s Society on 0333 150 3456 or by visiting https://www.alzheimers.org.uk/
When you’re going through divorce and separation it can be really hard to find support from others who know what you’re going through.
It can be an extremely isolating time and sometimes it is nice to know that there are others who know how you are feeling and can understand how difficult it is.
You can save money on your energy bills by finding ways to improve your home’s energy efficiency.
There are quick and simple things you can do - for example:
change your heating controls so you stay warm but use less energy
check the cost of running your electrical appliances so you can decide how best to use them
You might also be able to make energy saving home improvements to improve your home’s energy efficiency.
To access more advice or if you’re struggling with your energy bills contact Citizens Advice on 0800 144 8848 (England) or visit https://www.citizensadvice.org.uk/ for more information on their wide range of services.
Forcesline
Forcesline is a free and confidential telephone helpline and email service that provides support for serving (regulars and reserves), ex-Forces and for their families.
Take Charge is here to help you reduce your energy bills, get support with debt, access benefits and financial support, and even secure funding for energy efficient home improvements.
It’s funded by Electricity North West and delivered in partnership with Citizens Advice in the North West and Energy Saving Trust.
Are you ready to Take Charge? Let’s get started!
Call us: 0808 169 9924
If you smell gas or suspect CO2 poisoning it’s important you act immediately.
Call the National Gas Emergency service number 0800 111 999
Remember:
Extinguish all naked flames and do not smoke.
Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.
If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.
Don’t turn the gas supply on again until it’s been checked by a Gas Safe registered engineer.
British Heart Foundation: Heart Helpline
British Heart foundation’s experienced cardiac nurses are there to help answer your questions or concerns about heart and circulatory diseases.
Kidney Care UK's Patient Support & Advocacy Service provides free personalised help to kidney patients, their families and carers, and local kidney patient associations across the country.
The LGBT Foundation helpline provides thousands of hours of support and advice to thousands of people every year, many who feel like they have nowhere else to turn.
The helpline has been running for 45 years and is staffed by a team of dedicated staff and volunteer operators all of whom receive extensive training and support.
Loneliness is an issue that can affect us all, young or old, at any point in our lives. We might live in a busy city or a rural location, on our own or with others and still feel isolated.
If you're experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm–10.30pm every day).
NHS 111
The NHS 111 service provides urgent care triage if you think you need A&E but it’s not life-threatening, and advice when your GP, pharmacy or dental practice is closed.
Feeling unwell? NHS 111 can support you to get help for your symptoms. Call 111 or visit https://111.nhs.uk/ to check your symptoms online.
The Silverline Helpline
The Silver Line Helpline is a free, 24-hour telephone service for older people across the UK. They offer friendship, conversation, and support for people aged 55 or over, especially those who may be experiencing feelings of loneliness and isolation.
The Stroke Helpline is a place for information and support.
If you or someone you know has been affected by stroke, or you want to know more information on how to reduce your risk of a stroke contact the helpline on 0303 3033 100 or visit https://www.stroke.org.uk/finding-support/stroke-helpline
Student Space
Get free, confidential support by phone from a trained volunteer, from 3pm to 12am every day.
Whatever is causing you concern, Student Space is there to listen. Whether it’s your mental health, your studies, worries about money or relationships, they can support you and help you move forward.
If you are having thoughts of suicide, are harming yourself or have thought about self-harm, it's important to tell someone.
These thoughts and feelings can be complex, frightening and confusing, but you do not have to struggle alone.
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, contact one of the organisations below to get support right away.
999
In a life-threatening emergency, phone 999 emergency services and ask for an ambulance.
Samaritans
When life is tough, Samaritans are here to listen at any time of the day or night. You can talk to them about anything that's troubling you, no matter how difficult:
Call free on 116 123
Calm
CALM is the Campaign Against Living Miserably, for people in the UK who are down or have hit a wall for any reason:
Call 0800 58 58 58 (daily, 5pm to midnight)
A warm space is a free, friendly, safe and warm space you can access in your community. They may also be called warm spots, warm hubs, warm welcome etc.
Some warm spaces also hope to offer a range of extra support services relating to the cost-of-living crisis (e.g. benefit support, debt advice, foodbanks, energy efficiency ideas/equipment etc).
Alternatively, you can access this advice for free from our free Extra Care service. To find out more visit our webpage or call us on 0800 195 41 41.
Warm Welcome
Warm spaces are popping up across our region. Contact your local council for more information or take a look at Warm Welcome's interactive online map by visiting: https://www.warmwelcome.uk/#find-a-space
Join our free Extra Care register
Whether you need advice on keeping safe and warm, or help during a power cut, we can provide extra care, extra support and extra help when you need us most...