About Electricity North West

About Electricity North West

We’re champions of the North West and we’re proud that it’s our network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in-between.

We are one of 14 distribution network operators in the UK regulated by Ofgem and the majority of electricity enters our network from the National Grid.

We are responsible for maintaining and upgrading 13,000 km of overhead power lines and more than 44,000 km of underground electricity cables and much more. This covers the diverse communities between the beautiful Lake District landscapes to the bustling city of Manchester and all the wonderful towns and villages located in-between. 

Our network in the North West is one of the most reliable in the country and we are investing £1.7bn between 2023-28 to ensure we continue to deliver an excellent, safe and affordable service to all our customers. 

We have transformed the way energy is delivered in the North West since we purchased the electricity distribution network from United Utilities back in 2007. In 2010 we then took on responsibility for operating and maintaining the network, offering a full and comprehensive service to customers. Discover more about our history by viewing our timeline.

Electricity North West's history timeline

Your future

The way electricity is made, used and stored is undergoing a huge transformation and we are leading in innovation for now and the future.

In the last five years we have won £42m of competitive funding to ensure our network is fit for the future. We are doing this by maximising the use of our existing network and introducing new technology and creative thinking to provide real solutions to real problems.

We develop ground-breaking smart and flexible solutions to provide our customers with a reliable, affordable and sustainable service. 

Read more about how we're planning for the future by reading our Innovation Strategy.

Our Purpose & Principles

Our Purpose and set of Principles embody what we do, highlight the value we bring and how we will meet the challenge of enabling modern life for our customers and communities.

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