Why do we experience power cuts?

Explore the reasons for power cuts and how we plan to reduce the risk of them happening

Although our network is known for being one of the most reliable and cost-effective networks in the UK, power cuts can still happen for a variety of reasons, including the following:-

Fallen tress that make contact with power lines or equipment
Theft and vandalism of equipment and substations
Transient fault caused by broken cables
Planned maintenance to care for and improve the network
Fire damage to our equipment or substations
Animal interference like squirrels or birds contacting with power lines
Accidental damage by contractors and customers

To find out more information about these reasons and how we plan to reduce the risk of them happeningvisit the Reasons for repeat or multiple power cuts web page.

The length of time to restore your electricity can vary depending on the reason for the power cut. We will work as quickly as we can 24 hours a day, seven days a week, 365 days a year to restore your electricity as we know how inconvenient this can be to your daily life.