Fault List
What should I do during a power cut?
Safety is our number one priority. Always keep a safe distance away from any electrical equipment and cables to avoid accidents, injuries, and even fatalities. Call our 24-hour emergency number on 0800 195 4141 or 105 to report electrical hazards or incidents. Here are some top tips to help you during a power cut.
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What should I do with the food in my fridge freezer during the power cut?
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What can I do to keep warm without the heating?
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What should I do about my fish - how long can my aquarium survive without power?
Report a power cut
If you need to report a power cut or want to register for updates, please contact us on 105. Safety is our number one priority. Always keep a safe distance away from any electrical equipment and cables to avoid accidents, injuries, and even fatalities.
Contact Us
Dial free on 105 or the 0800 number below. Our teams are here to help 24/7
Free to call from a mobile or a landline
Need a little extra help?
If you are in need of extra support during a power cut you can sign up to our Extra Care Register. For more information click on Find out more above.