Contact us

Contact us on 105 for Power Cuts

Alternatively contact us on 0800 195 4141 and select option four to speak to our general enquires team about your query, they are available Monday to Friday 9am to 5pm. There are also other channels below to contact us.


Get in touch with us on Facebook



Follow and send tweets to us on Twitter


Online form

Fill in our online form

Go to form

Connections contacts

Visit our Connections contacts page for queries relating to connections, generation, disconnections and diversions.

Click here

Sign up to a distribution list

Register to receive one or more of our stakeholder newsletters.

Sign up

Complaints email

We hope you don't have any complaints, but if you do you can email our team direct. We aim to respond to your email by the following working day.

Email us

Write to us

Post your customer enquiry to us at: Electricity North West, Hartington Road, Preston, PR1 8AF

Our trading address

The main trading address of the Group is Borron Street, Stockport, SK1 2JD.

Call us to report a power cut on freephone 105

Alternatively, you can call us on 0800 195 4141 for general enquiries, compliments and complaints.