If your electricity keeps going on and off it could be that your power cut is a transient or intermittent fault. Power cuts caused by this type of fault are very difficult to locate underground as they are very small, you can watch our video below if you want to know more about transient faults.
What is a transient fault?
Damage to cables can allow water to seep in, causing power cuts. When the moisture dries, the power can be restored, but the problem may happen again whilst we work to locate and fix the cable fault.
It can be very difficult to find the exact location of the damage on the cable, but we use new technology to help us find and fix it as quickly
As we work towards repairing the cable we may need to turn your power off again so we can work safely to fix it permanently.
How to know if you are experiencing a multiple power cut issue:
- Your lights in the house flicker on and off, including all of your appliances, however this may also be an issue with the voltage in your property
- You may see the neighbours power going on and off repeatedly in the area
If you believe you may be impacted by a transient fault please call 105 to speak to one of our customer advisors.