Compensation

 

Formal Compensation Procedures

In line with the Energy Regulator, Ofgem’s Guaranteed Standards covering exceptional events, customers impacted by Storm Boelo may be eligible to receive compensation.

Outside of our goodwill support, once Ofgem’s formal compensation process begins, we’ll proactively reach out to customers who are eligible for payments.

If you're entitled to compensation, our customer service team will contact you directly, there's no need to get in touch with us. Please look out for a text message, or letter sent to your property.

Ofgem’s Guaranteed Standards for a Category 2 Storm

• For loss of your supply, you are entitled to £90 if your power has been cut off for 48 hours or more.
• You are entitled to a further £45 for every complete 6-hour period after 48 hours.
• The maximum amount you can claim for loss of your supply is £2,235.
• Compensation claims over and above the loss of your power supply, should be referred to your home or business insurer.