Storm Boelo

Storm Boelo impacted our region causing more 86,000 properties to lose power, with customers in Lancashire and Cumbria particularly affected. Within 24 hours, teams were able to restore power to more than 30,000 properties, this despite the incredibly difficult conditions at the time.

We provided a number of free welfare hubs providing hot food, drinks, a warm place to rest, and places to recharge electronic devices to stay connected. Colleagues throughout the business made over 7,500 proactive calls to customers and knocked on the doors of 1,200 households to check in on their welfare.

With safer conditions on Monday 26 October, engineers were able to restore power to more than 78,000 properties, with all customers reconnected by Monday night.

Thank you for your patience and understanding throughout this exceptional weather event. We're incredibly proud of the resilience and dedication shown by our teams, who have worked tirelessly during and after the storm to keep communities connected.

For information about compensation, please see the link below.

Compensation for Storm Boelo Power Interruptions

If your electricity supply was interrupted during Storm Boelo, you may be eligible for compensation under Ofgem's Guaranteed Standards. We'll contact customers who qualify automatically, so there's no need to get in touch.

Find out more