Support for those who help others

Do you help someone who would struggle without you? Learn more about how our Extra Care services could help you and those you support.


Across the North West, over 480,000 people are providing unpaid care to family members living with long-term health needs. Our partners at ‘Signpost for Carers’ tell us most people are unlikely to recognise themselves as an unpaid carer and are missing out on lots of support they could be entitled too, so we’ve created this page especially for you.

Not sure if you’re in the right place? If you help to support anyone, even if it’s a few hours a week and they live in a separate household, who would struggle without you, then this information is for you!

How can Electricity North West support unpaid carers?

Our free Extra Care register

Our Extra Care register provides dedicated services for households looking for a little extra help and support before, during or after a power outage. The power cut may be planned in advance when we are working to improve your network supply or, unexpected, as the result of a power failure.

As someone who others rely on, we understand the greater impact a power outage may have, both on you and those you care for. That’s why our Extra Care register offers flexibility to meet your needs…

Sign up someone you care for

Did you know that you can sign up someone you care for to the Extra Care register without a power of attorney? We’ve simplified our processes to make sure our Extra Care support is easily accessible to anyone needing a little Extra Care. You can even update their details too if circumstances or contact details change.

Sign up today

Become a nominated contact

Our nominated contact scheme means as well as your cared for person’s details, you can add your own contact details too and receive important information and updates should their power go off, giving you extra peace of mind. To include your details, fill out our simple ‘online form or call us on 0800 195 4141

Add a nominated contact

Take Charge Today:

Take Charge is our fully funded trusted energy and money advice support service, delivered by Citizen’s Advice North West. With costs of living challenges impacting us all and unpaid carers greatly impacted, our Take Charge programme could help to make sure you are receiving all the support you are entitled too. Find out more here.

Partnership Support:

Electricity North West works with trusted organisations and charities to help you access the support you need. Carers UK provide a national helpline and are there to answer your call, Tel: 0808 808 7777. Take a look here to find out more about the wider support available from Charity Partners.

Are you a young carer?

Firstly, we think you’re remarkable and we want to let you know you’re not on your own. If you need any help whatsoever with our Extra Care services, you can reach out via our website or give us a call and one of our team will be ready to help you.

If you would like wider support, the team at ‘Sidekick’ (part of the charity ‘Action for Children’) have a confidential and anonymous text message service where you can chat about anything that’s bothering you.

You can send them a text by messaging: 07888 868 059