Priority services register

Priority services register

Sign up to our free priority services register and our welfare team will help keep you safe and comfortable until the power is back on. Contact us on 105 or 0800 195 4141, or email us at

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Why become a priority services customer?

Find out more about the benefits of signing up.

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Register as a priority customer

Sign up to our priority services register or update your details using our online form.

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Struggling to pay your energy bills?

We’ve launched our free online and telephone advice sessions for vulnerable people during the Coronavirus pandemic. Learn more about how we can help you.

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Leave our priority services register

If you no longer need our priority services, please let us know by completing our form.

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Priority services video

Find out more about about our priority services register by watching our video (includes sign language).

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Energy saving advice

Find out how you can save money off your energy bills by following our top energy saving tips.

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Our partnerships

Find out about the partners who work closely with our welfare team to help support our vulnerable customers.

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Other partners

View all of our other partners that we work with, some of these partners will have services to offer and you can make use of them.

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Engaging with our communities

Find out about our consumer vulnerability advisory panel and other engagement events.

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Extra support

We work with a number of partners to offer extra support to our customers, for example if you have mobility issues or you rely on electricity for medical reasons.

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Useful links

Further information on charities and other support organisations around the region who can provide additional help and support.

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Password scheme

Register a unique password so if we ever need to visit you at home, you’ll feel safe knowing it’s really us.

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Customers are our priority

See our commitment to meeting our licence obligations Standard Licence Condition 10, Special services statement.

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Access to your premises

Sometimes it may be necessary to visit your premises. Read more on how we ensure our customers feel safe and supported during our visits.

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Working to end modern slavery

We are a member of Slave-Free Alliance, a social enterprise and part of the charity Hope for Justice, that works with organisations to eradicate modern slavery.

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Meet our welfare team

Our welfare team was created to establish the best way to support our customers who need extra help. The team work closely with our operations teams during a power cut to ensure that vulnerable customers are kept informed and looked after until power is restored. In 2019 the welfare team supported around 60,000 customers during power cuts. If you think you could benefit from their support, please get in touch and join our priority services register. Or find out more by watching our video.

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