Keeping safe

Keeping safe

From safety in your home, to being aware of scams and fraudsters it’s more important than ever to stay safe and healthy. Together with our charity partners from across the North West we’ve collated some of their favourite advice, hints and tips.

If you're in need of extra support, you can contact our Extra Care team on 0800 195 4141. We'd love to hear your favourite tips too - please email us at


Fire safety in the home

With many hidden dangers around the home, our partners at Fire & Rescue share their advice on how you can help your household safe, prevent accidental fires and even book a free home safety check if you need to a little extra support.

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How to avoid energy scams

With an increased rise in energy scams impacting millions of people across the UK, our partners at Citizens Advice share their expert advice on what to look out for and how we can keep ourselves protected.

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Keeping cool in a heat wave

As the temperatures rise this summer, we've teamed up with Age UK to provide practical tips and advice to help keep your home cool throughout the summer months.

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Gas and carbon monoxide safety

Carbon monoxide is a poisonous gas that can make you seriously ill if you breathe it in. We've checked in with our friends at Cadent Gas, to highlight the dangers and provide their expert advice on how you can keep your household safe.

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Feel good summer

Summer can be a fun time of year, but it’s important to be ready for seasonal mishaps and illnesses that can affect your health. Take a look at these NHS top tips to keep you and your loved ones safe and healthy all summer long.

Keep me well

Preparing for a flood

Household floods can happen anytime of the year but being prepared could help to keep you and your household safe. Our friends at United Utilities share their top tips on the important steps you should take if your home is at risk of being flooded.

Help me prepare