Brighton Avenue

 

Introduction:

Our teams will soon start to deliver a £200,000 investment replacing all of the electrical assets within the substation on Brighton Avenue.

The work will take place over the next several weeks following a fault within the substation which happened in early October.

Teams were able to carry out temporary repair work on the day and utilising generation and alternative network connections, all supplies were restored on the day.

Next steps

From 20/10/2026, teams will start to carry out a permanent repair within the substation which will include the installation of numerous new electrical assets.

While work takes place, properties affected will remain on temporary generation and alternative network connections until repair work is complete.

This could mean, at times, supplies will be intermittent but our teams will closely monitor the situation and will take the necessary steps to minimise any risk to customers.

We will continue to keep customers updated over the next 4 weeks as work progresses and a permanent repair is complete.

Planned outage on 20/10/2026 – Good progress has been made with the work. We have replaced the two generators that were temporarily supplying customers with one larger generator. This has enabled us to reconfigure the network and begin the next phase of the project, removing the old equipment from the substation.

Storm-related interruption update On 24/10/2026, flooding caused by the ongoing storm affected equipment on Brighton Avenue. For safety reasons, we temporarily switched off the generator supplying some properties in the area. We understand customers have already experienced significant disruption following the fault at the substation earlier this month and would like to apologise for this additional interruption. Our teams worked to restore supplies as quickly and safely as possible. Following the necessary checks, power was successfully restored and all affected customers are now back on supply. We would like to thank customers for their patience and understanding while this work was carried out.

Update on Friday 06/11/2026 (Planned Supply Interruption) - Early on Friday morning, between 00:00 and 01:00, we carried out a planned supply interruption to allow us to change the generator supplying your properties. The generator required routine servicing to ensure it could continue to operate safely and reliably. Generators can only run continuously for a limited period before maintenance is required. Carrying out this planned changeover helped reduce the risk of an unplanned generator failure and a longer interruption to your electricity supply. We appreciate your patience and understanding while these essential works were completed.

Update on Friday 06/11/2026 (Unplanned Interruption) - Later on Friday, we were made aware that some customers being supplied by the generator had lost power. When an engineer arrived on site, it was identified that a generator lead had become disconnected. Our engineer carried out safety checks, reconnected the lead, and restored electricity supplies to affected customers as quickly as possible. We apologise for the interruption to your power supply and thank you for your patience while we worked to restore service.

Update on Tuesday 10/11/2026 - We have successfully removed the old equipment from the substation and reinforced the concrete floor in preparation for the installation of the new equipment. This is an important stage of the project and ensures the site is ready for the next phase of works. We would like to thank customers for their continued patience while these essential upgrades are completed.