Find out below who best to contact for new or changes to existing connections, generation and storage connections, diversions, disconnections and competition in connections
For all enquiries relating to 1-4 properties, including a residential property or small business up to 60kVA
Please contact the PACE team by emailing PACE@enwl.co.uk or calling 0800 988 1730
For all enquiries relating to new or changes to existing connections up to 5MVA, including:
Large/ commercial connections over 300kVA and less than 5000kVA
5+ Property connections
Electric vehicle charging points
Heat pumps
Unmetered connections
For new connections enquiries, please contact the PACE team by emailing PACE@enwl.co.uk or calling 0800 988 1730
For all enquiries relating to new or changes to existing connections over 5MVA, including:
Large / commercial / industrial / infrastructure connections over 5MVA
Large scale housing / multi-use developments where combined load is expected to exceed 5MVA
Large scale electric vehicle charging hubs where combined demand is expected to exceed 5MVA
If you need to be disconnected from the Electricity North West network, please contact our Disconnections team at disconnections@enwl.co.uk
Click here for more information on Disconnections.
If you are an Independent Connection Provider (ICP), we have a handy list of day-to-day contacts for all queries relating to demand or generation connections, land rights and consents and authorisation and training on our Contacts for ICPs page.
For more information on competition in connections, please visit:
If you are unsure who you need to contact, please get in touch with our Incentive on Connections Engagement team, who will be happy to point you in the right direction.