IT Issue

We're aware of an IT issue affecting our customers

Sorry if this is causing you any difficulties, our team are working to resolve the issue as quickly as possible. Please call us on 105 (0800 195 4141) or contact us on our social media channels for the latest updates.

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5+ properties

Five or more domestic connections or single connection up to 300kVA

Installing five or more new domestic connections or a single commercial connection up to 300kVA?

We install thousands of new connections each year and we pride ourselves on delivering a world class customer service. We understand that for most new connections getting it right first time is vital to your project delivering on time and to budget.

With this in mind we promise to make the process as easy as possible by commiting to:

  • ensure you have a dedicated point of contact throughout
  • provide a tailored quotation usually within no more than 10 days
  • visit you at your property to support you when you need us
  • honour your quotation for six months - so you don't need to pay until you are ready for the work
  • install your new supply within 20 working days of payment (subject to you being ready on site)
  • proactively contact you throughout to check we are doing a good job.

You can apply online or download a form below, if you need more information take a look at our frequently asked questions page. Alternatively you can contact our team direct on 0800 988 1730.

Once you have applied, received your quotation, accepted and made payment (via cheque or BACs) we will contact you to discuss the next steps.

Apply online

Use our online form to apply for your connection.

Apply now

Download a PDF application form

Don't want to apply online? Download our PDF application form here.

Download our form

Application checklist

Take a look at our checklist to make sure you have all the information you need to apply.

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Quotation options

Looking for a quick estimate of costs, technical feasibility check, or a comprehensive connection offer you can progress? We have a range of quotation options available to you. Find the right on for you.

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Want to find out our Guaranteed Standards of Performance for your connection? Take a look at the timescales we work towards for providing your quotation and connection.

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How do I pay?

Download our payment guidance document for more information.


Metering guide

We need a formal postal address from you before we can issue your new Meter Point Administration Number (MPAN). Learn more about MPANs.

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