Keeping your energy flowing

We know that the region is relying on us now more than ever to power homes, key businesses and hospitals. As an essential service, we're continuing to operate and maintain the network 24/7, as we do every day.

We have two priorities. Keeping our employees safe, and keeping power flowing to the region. We know that our role is even more important while customers self-isolate, work from home and support family members.

We want to reassure you that we are continuing with our essential maintenance of the network as well as responding to power cuts, like we do 365 days a year. Our extensive and robust business continuity plans are helping us minimise the impact on customers.

We are also working closely with Government and Ofgem as well as Energy Networks Association to ensure a consistent industry-approach. Any significant updates will be shared here or on our social media channels.

If you do have a power cut please visit our live power cut information pages, social media channels or call us on 105. If you have received communication from the NHS advising you to take additional measures to protect yourself from coronavirus then you can consider signing up to our Priority Service Register which gives free additional support in the event of a power cut.

You can read more about the wider industry response at


Responding to power cuts and carrying out essential maintenance

At a time like this it’s vital that our engineers carry out maintenance and inspections on the power network, adding the resilience that we will all need over the coming weeks and months. We are a critical service and the work we do is fundamental to the country’s effort to managing this pandemic well. This includes inspecting cables, installing new equipment, and cutting back trees near to lines that can cause power cuts.

For our engineers carrying out this critical role, there are certain situations where power must be removed from properties to allow our teams to work safely. All this work reduces the risk of unplanned power cuts in future.

We are reviewing our planned programme of essential work to keep the power flowing in the longer term and are assessing all work on a case-by-case basis. If you have been notified of a planned power cut and you are concerned about the impact, please let us know by using our dedicated webform. The information you provide will help us to react accordingly.

Due to the current Covid-19 restrictions in place, planned interruptions will last no longer than 6.5 hours. Such restrictions may mean the work could take us a little longer than usual, as our engineers adhere to social distancing measures to both themselves and you safe during this time. If we are unable to complete the work during that time, we will notify you as soon as possible.

Not all work can be postponed. Doing so could cause longer and more disruptive power cuts in the weeks and months ahead. If you have any concerns, please get in touch with us using the contact form.

If you see our teams out working on the network, then they're doing essential work to keep power flowing. They're designated key workers by Government and we're proud of all their efforts. Please respect the work that they are doing to keep power flowing for all of us at this difficult time.

Let us know if you are affected

If your property is affected by a planned service interruption, please let us know using our webform.

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Press releases

Electricity North West committed to keeping the power flowing during Coronavirus pandemic

Engineers from the region’s power network will continue to work throughout the Coronavirus pandemic to keep power flowing to homes.

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The key workers keeping your power flowing

Electricity North West has reassured customers about power supplies in the region as teams of engineers continue working to keep power flowing.

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Electricity North West supports Government and NHS to create field hospital

Engineers from Electricity North West have supported the creation of the region’s first specialist field hospital.

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Key workers bring a spark of kindness in Greater Manchester

Key workers from Electricity North West are also working as volunteers to ensure people across Greater Manchester don’t go without food.

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Electricity North West supports thousands during coronavirus pandemic

Electricity North West is proud to have provided critical support to its customers and local communities when they have needed it the most during the coronavirus pandemic.

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Power reassurances made ahead of further local lockdowns

Since the start of the pandemic, engineers at the power network have continued to work on the overhead powerlines and underground cables to keep the power flowing.

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Additional resources

How we are helping colleagues, customers and our community

At Electricity North West we have two overriding priorities, first the safety and welfare of our colleagues and customers and secondly the maintenance of power supplies to our customers.

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Keeping customers and colleagues safe

Safety and the welfare of our colleagues, contractors and customers is our top priority and we've developed simple guidelines to keep everyone safe when visiting your property.

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Help from energy suppliers during the coronavirus breakout

We work closely with suppliers who you pay your bill to, and they may be able to give you extra help, so we’re sharing some important information from them.

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Working with landowners throughout Coronavirus

Electricity North West is working with the National Farmers Union, CLA and other landowners to ensure we keep the power flowing for our five million customers.

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BITC National Business Response Network

The National Business Response Network which brokers support between community groups in need and member businesses that are able to offer support or resources during the pandemic.

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GM Good Employment Charter

Have a read of our guest blog from our Human Resources Director, Rachael Parr

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