Priority services register
Why become a priority services customer?
Find out more about the benefits of signing up.
Register as a priority customer
Sign up to our priority services register or update your details using our online form.
Struggling to pay your energy bills?
We’ve launched our free online and telephone advice sessions for vulnerable people during the Coronavirus pandemic. Learn more about how we can help you.
Leave our priority services register
If you no longer need our priority services, please let us know by completing our form.
Priority services video
Find out more about about our priority services register by watching our video (includes sign language).
Energy saving advice
Find out how you can save money off your energy bills by following our top energy saving tips.
Our partnerships
Find out about the partners who work closely with our welfare team to help support our vulnerable customers.
Working with a wide range of partners
We work with many different partners to provide training and help guide strategic decisions which impact vulnerable customers.
Engaging with our communities
Find out about our consumer vulnerability advisory panel and other engagement events.
Extra support
We work with a number of partners to offer extra support to our customers, for example if you have mobility issues or you rely on electricity for medical reasons.
Useful links
Further information on charities and other support organisations around the region who can provide additional help and support.
Password scheme
Register a unique password so if we ever need to visit you at home, you’ll feel safe knowing it’s really us.
Customers are our priority
See our commitment to meeting our licence obligations Standard Licence Condition 10, Special services statement.
Access to your premises
Sometimes it may be necessary to visit your premises. Read more on how we ensure our customers feel safe and supported during our visits.
Working to end modern slavery
We are a member of Slave-Free Alliance, a social enterprise and part of the charity Hope for Justice, that works with organisations to eradicate modern slavery.
