Extra Care
Extra care, extra support, extra help when you need us most ...
Our Extra Care register
The Extra Care register is our name for the priority services register. If there's a chance you might struggle during a power cut, even for a few hours, our Extra Care support could lend a helping hand.
Take Charge Today
Worried about your bills or need advice on low carbon technology? Take Charge today provides free, confidential energy and money advice you can trust, delivered in partnership with Citizen Advice in the North West.
Go Low Today
Need advice on low carbon technology? Explore free and impartial advice on low carbon technologies with 'Go Low Today'
Preparing for a power cut
We know a power cut can be difficult, but our hints and tips can help to reduce the impact.
Staying safe at home
We've gathered advice and tips from our charity partners in the North West to help you and your family stay safe and healthy.
Meet our partners
From local charities to strategic partnerships, we're proud to work with and support local organisations which make a huge difference to thousands of lives in our communities.
New to our Extra Care Register?
Download your free customer support guide.
Accessible services
Accessible versions of our communications including Recite Me tool for people with visual impairments and hidden disabilities.
Radio Teleswitch Service
Learn more about the RTS switch off.