Extra Care
An easier way to access extra care, extra support, extra help when you need us most ...
Our Extra Care register
If a power cut happens, you might need some extra help. Our free Extra Care Register makes it easier to access the support you may need.
Take Charge Today
Need help managing your energy bills? Take Charge offers free, confidential advice on energy and money matters you can trust, delivered in partnership with Citizens Advice North West.
Go Low Today
Need advice on low carbon technology? Explore free and impartial advice on low carbon technologies with 'Go Low Today'
Preparing for a power cut
Power cuts can be difficult, but our simple tips help you stay safe and make things a little easier.
Staying safe at home
We've gathered advice and tips from our charity partners in the North West to help you and your family stay safe and healthy.
Meet our partners
From local charities to strategic partnerships, we're proud to work with and support local organisations which make a huge difference to thousands of lives in our communities.
New to our Extra Care Register?
Download your free customer support guide.
Accessible services
We make it easier for everyone to use our services, with tools like Recite Me and other support for people who need extra help.
Radio Teleswitch Service
Learn more about the RTS switch off.