E-card for Planned Power Cuts

E-card for Planned Power Cuts

We’ve launched the UK’s first E-card for planned power cuts — fast, personalised digital updates, built from our customer’s feedback.

 

How does it work?

If we have your mobile number or email address, we’ll send you a unique link to your E-card via text or email. This link takes you to a dedicated web page with all the information you need about the planned power cut.

What’s included in your E-card?

Your E-card will show the following:-

  • Date and time your power will be switched off and back on
  • Why the power cut is happening
  • reference number (e.g. 07576N2025)
  • The number of properties affected

 

Example of an E-card:-

E_card.JPG

When will I receive it?

We’ll send your E-card:-

  • Six days before the planned power cut
  • One day before the planned power cut

You can also find your E-card on our website:-

  • Simply go to our Fault List page
  • Click the ‘Planned Power Cuts’ tab
  • Search for your address to view your E-card

 

 

Why use the E-card?

✅ Faster notifications direct to your phone or inbox

✅ Instant access to your personalised power cut details

✅ Clear and up-to-date information

✅ You’ll still get the updates, even if the postcard doesn’t arrive

 

 

Examples of texts and emails

Here’s an example of what your E-card link will look like sent by text or email:
www.enwl.co.uk/psi/07576N2025/1600000078540
This includes your reference number e.g. 07576N2025 and then your MPAN (Meter Point Administration Number) e.g. 1600000078540.

 

Text message example with your E-card link

E_card text example (1).png

Email example with your E-card link

E_card email example.png

 

Postcard

You will still receive a postcard similar to the below with details about the planned power cut ten days before. 

Image of a planned power cut postcard side 1.jpg

We always welcome our customer feedback

Please email us with your experience of the E-card

Email ElectricityCustomerRelation@enwl.co.uk

Need help preparing for a power cut?

Visit our Tips to prepare for a power cut for practical advice and support.

Prepare for a power cut