E-card for Planned Power Cuts
We’ve launched the UK’s first E-card for planned power cuts — fast, personalised digital updates, built from our customer’s feedback.
How does it work?
If we have your mobile number or email address, we’ll send you a unique link to your E-card via text or email. This link takes you to a dedicated web page with all the information you need about the planned power cut.
What’s included in your E-card?
Your E-card will show the following:-
- Date and time your power will be switched off and back on
- Why the power cut is happening
- A reference number (e.g. 07576N2025)
- The number of properties affected
Example of an E-card
When will I receive it?
We’ll send your E-card:-
- Six days before the planned power cut
- One day before the planned power cut
You can also find your E-card on our website:-
- Simply go to our Fault List page
- Click the ‘Planned Power Cuts’ tab
- Search for your address to view your E-card
Why use the E-card?
✅ Faster notifications direct to your phone or inbox
✅ Instant access to your personalised power cut details
✅ Clear and up-to-date information
✅ You’ll still get the updates, even if the postcard doesn’t arrive
Examples of texts and emails
Here’s an example of what your E-card link will look like sent by text or email:
www.enwl.co.uk/psi/07576N2025/1600000078540
This includes your reference number e.g. 07576N2025 and then your MPAN (Meter Point Administration Number) e.g. 1600000078540.
Text message example with your E-card link
Email example with your E-card link
Postcard
You will still receive a postcard similar to the below with details about the planned power cut ten days before.
We always welcome our customer feedback
Please email us with your experience of the E-card
Need help preparing for a power cut?
Visit our Tips to prepare for a power cut for practical advice and support.