Need specialist support before you apply?
Contact our PACE (Pre-Application Customer Engagement) team
Pre-Application Support
You can email PACE@enwl.co.uk for the PACE team or call 0800 988 1730 to talk with the connections enquiry team.
Whether you’re planning a new connection or considering changes to an existing non-domestic electricity connection, we’re here to help you before you apply. If you’re unsure where to begin, our PACE (Pre-Application Customer Engagement) team will support you with upfront advice and guidance on our application, design and delivery processes.
- Expert guidance: Professional advice tailored to your project’s specific needs and requirements by supporting your application.
- Viability assessment: Understand the viability of your connection early on, helping you make informed decisions and provide the best solution before application.
- Technical support: Access technical support to address any potential challenges or technical issues.
- Regulatory compliance: Ensure your project complies with all relevant regulations and standards.
- Time savings: Save time by identifying and resolving potential issues before they become obstacles.
- Resource planning: Plan your resources more effectively with a clear understanding of the connection requirements.
- Enhanced communication: Establish a direct line of communication to build a collaborative relationship with a single point of contact. Ask about our surgery sessions.
Talk to the experts
We host Connections surgery appointments for customers to speak to our experts about current or future projects, complex schemes or a list of possible sites before submitting an application.
Customer testimonial
"PACE are a significant benefit to the connections journey and reduce the need for us to raise budget requests for connections, as it provides and in-depth review of the possibility of connection."