Need specialist support before you apply?
Contact our PACE (Pre-Application Customer Engagement) team
Whether you’re planning a new connection or considering changes to an existing non-domestic electricity connection, we’re here to help you before you apply. If you’re unsure where to begin, our PACE (Pre-Application Customer Engagement) team will support you with upfront advice and guidance on our application, design and delivery processes.
- Expert guidance: Professional advice tailored to your project’s specific needs and requirements by supporting your application.
- Viability assessment: Understand the viability of your connection early on, helping you make informed decisions and provide the best solution before application.
- Technical support: Access technical support to address any potential challenges or technical issues.
- Regulatory compliance: Ensure your project complies with all relevant regulations and standards.
- Time savings: Save time by identifying and resolving potential issues before they become obstacles.
- Resource planning: Plan your resources more effectively with a clear understanding of the connection requirements.
- Enhanced communication: Establish a direct line of communication to build a collaborative relationship with a single point of contact. Ask about our surgery sessions.
Domestic electricity connections
For domestic electricity connections, please visit our new connection web page.
Customer testimonial
"PACE are a significant benefit to the connections journey and reduce the need for us to raise budget requests for connections, as it provides and in-depth review of the possibility of connection."
Frequently asked questions
Contact our Pre-Application Customer Engagement (PACE) and connections enquiry teams
You can email PACE@enwl.co.uk for the PACE team or call 0800 988 1730 to talk with the connections enquiry team.