Engagement hub

Engagement hub

Welcome to our engagement hub, a platform created for you to share your views and feedback with us on issues around our network, environment and on customer service and bill impact. We have some huge decisions to make, fundamentally about the trade-offs between investment to improve our service and the cost of those improvements. We want to ensure that our future plans are built on your needs and that we are getting our investment and service right.

There are currently no consultations open for feedback however please view all our past consutations here.


After two years of engagement, we have now submitted our draft business plan for 2023-2028 to our regulator Ofgem.

The plan sets out more than £2bn investment in the region’s network before 2028 and has been developed with the help and feedback from more than 18,500 customers and stakeholders.

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Our future business plan

Learn more about our plans for the future, how we're engaging with our customers and how you can shape our plans.

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Stakeholder engagement events

Keep up to date with the latest stakeholder events.

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Past consultations

See how our stakeholders have shaped our business and the changes made following consultations.

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Get Involved

If you would like to find out more about a specific topic or sign up to our newsletter

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