Engagement hub

Engagement hub

Welcome to our engagement hub, a platform created for you to share your views and feedback with us on issues around our network, environment, customer service and bill impact. We have some huge decisions to make, fundamentally about the trade-offs between investment to improve our service and the cost of those improvements. We want to ensure that our future plans are built on your needs and that we are getting our investment and service right.

Open consultations 

Stakeholder Satisfaction Survey

Stakeholder engagement has increased significantly over the years and is vital to how decisions are made within the business. The survey is designed to understand how satisfied stakeholders are with the relationship they have with us, their engagement preferences and hear any feedback or suggestions for improvement. Survey closes 21 January.

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After two years of engagement, we have now submitted our draft business plan for 2023-2028 to our regulator Ofgem.

The plan sets out more than £2bn investment in the region’s network before 2028 and has been developed with the help and feedback from more than 18,500 customers and stakeholders.

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Our future business plan

Learn more about our plans for the future, how we're engaging with our customers and how you can shape our plans.

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Stakeholder engagement events

Keep up to date with the latest stakeholder events.

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Past consultations

See how our stakeholders have shaped our business and the changes made following consultations.

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Get Involved

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