Fault Journey

What should I do during a power cut?

Here is some useful help and advice for you and family

  • What should I do with my food in my fridge freezer during a power cut?

  • What can I do to keep warm without the heating?

  • What should I do about my fish - how long can my aquarium survive without power?

Report a power cut

Please contact us on the numbers below if you need to report a power cut.

Contact Us

Dial free on 105 or on the 0800 number below. Our teams are available 24/7.

0800 195 4141

Free to call from a mobile or a landline

Priority Services Register

If you are in need of extra support during a power cut you can sign up to our Priority Services Register. For more information click on the Find out more button above.