Fault Journey
What should I do during a power cut?
Here is some useful help and advice for you and family
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What should I do with my food in my fridge freezer during a power cut?
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What can I do to keep warm without the heating?
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What should I do about my fish - how long can my aquarium survive without power?
Report a power cut
If you need to report a power cut please contact us on 105
Contact Us
Dial free on 105 or on the 0800 number below. Our teams are available 24/7.
Free to call from a mobile or a landline
Extra Care Register
If you are in need of extra support during a power cut you can sign up to our Extra Care Register. For more information click on the Find out more button above.