Power cuts

We’re here to help you during a power cut

Our phone lines are open 24 hours a day, 365 days a year. Simply call us on 105 to report a power cut or damage to our equipment. We promise to restore your power as soon as we can.

Live power cut information

Check for planned and unplanned power cuts in your area.

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Extra Care

Whether you need advice on keeping safe and warm, or help during a power cut, we can provide extra care, extra support and extra help when you need us most ...

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Business extra care register

We’re here to make sure your business has the information and support it needs should you ever experience a planned or unplanned power cut.

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Why do we experience power cuts?

You can learn more about what can cause a power cut and the different types that you may experience.

Power cut information

Planned power cuts

We may need to switch off your power supply so we can safely carry out work on the network. Learn more about the work we're doing to keep your lights on now and in the future.

Planned works

Helpful tips for during a power cut

We're here to support you before, during and after a power cut with our helpful tips.

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Not sure who's at your door?

Register a unique password so if we ever need to visit you at home you feel safe knowing we are who we say we are.

Sign up to our password scheme