This year 149 stakeholders took part in our survey which incorporated questions spanning overall satisfaction with the relationship held with us, engagement preferences and new topics including net zero and digitalisation. Adding new topics to our survey allows us to focus on the issues that are important to our stakeholders.
Our stakeholder relationships and satisfaction continue to stay strong with on average 77% of stakeholders being satisfied with the relationship they have with us, rising to 85% among those engaging more often. Stakeholders increasingly put more emphasis and importance on regular communication and collaboration as drivers for stakeholder satisfaction this year – more so than last year.
The survey also showed that 18% of ‘familiar’ stakeholders (those who have had contact with Electricity North West in the past 12 months) and 33% of less familiar stakeholders (no contact in the previous 12 months) would like to engage on a more frequent basis.
We learned that 5% of stakeholders have taken up Net Zero Business Support, while 21% plan to take this up in the next 12 months. The Network Asset Viewer and stakeholder engagement hub were the most commonly used open-access tool available via our new data portal, with very high satisfaction for the Network Asset viewer.
The feedback gathered from the survey will now contribute to the development of our 2023/24 improvement plan that sets out what we will do to respond to this feedback and continually improve engagement with our stakeholders.