Fault List

What should I do during a power cut?

Here are some top tips to help you during a power cut

  • What should I do with the food in my fridge freezer during the power cut?

  • What can I do to keep warm without the heating?

  • What should I do about my fish - how long can my aquarium survive without water?

Report a power cut

Please contact us on the numbers below if you need to report a power cut.

Contact Us

Dial free on 105 or the 0800 number below. Our teams here to help 24/7

0800 195 4141

Free to call from a mobile or a landline

Need a little extra help?

If you are in need of extra support during a power cut you can sign up to our Priority Services Register. For more information click on Find out more above.