Service alt online application

Moving your electricity supply online application form

This form is for customers looking to move an electricity supply.  Please complete the form, following the below steps, which should take about 10 minutes to complete. Please ensure that you have all of below details available before starting the application, including the relevant 'Property location and layout plan' files ready to upload. Your information is only saved once you have completed and submitted your form. For additional help and support you can contact us on 0800 988 1730 or email us at

Moving your meter process.jpg



Step 1:  Type of connection


Step 2: Applicant details

Step 3: Property information

To ease the process with your application, please provide the following:-

1: Site location plan identifying the property requiring the meter to be moved.

2: Site layout plan which indicates:

  • Preferred point for the cable to enter the property
  • The meter point location marked with an X
  • Roads surrounding the boundary of your property

If you're unable to upload the relevant documents, please email them to with your contact details once you've completed the application form. 

Site address

Step 4: Property address

Step 5: Meter details

Your MPAN number is a unique 13 digit number and can be found on your electricity supply bill. Your MPAN number should begin with the number 16 if you are within our network area. If your MPAN number does not begin with 16 then please contact your electricity supplier to confirm who is your network operator who can deal with your connection. For more information, please click here

Where will your meter be located?

Step 6: Declaration

 Please check to confirm that the information you have provided is accurate to the best of your knowledge.

The data you provide will not be shared for sales or marketing purposes. Information you share with us will only be used by Electricity North West. We will contact you during emergency situations, such as a power cut or to inform you about planned works that may affect your supply. To continue improving the service we provide to our customers, from time to time we carry out customer surveys and you may be contacted to take part.

Privacy policy

We are committed to protecting and respecting your privacy. Please read our Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.