Our stakeholder engagement process

Our stakeholder engagement process

Our stakeholder engagement programme is driven by senior management, informed by a broad range of stakeholders and owned and delivered by colleagues across the business.

Each year Ofgem our regulator undertakes an assessment of our stakeholder engagement and consumer vulnerability strategies.  We are keen to improve our stakeholder engagement and consumer vulnerability strategies therefore we ensure the outputs of this assessment are acted upon in a timely manner.

Also annual assessments are undertaken by AccountAbility who are global-leaders in working with businesses to improve their performance. AccountAbility deliver a review of our processes and procedures and provide us with a series of recommendations to further improve our stakeholder engagement.  Accountability has recently completed their annual assessment for 2016/17 and we are currently in the process of responding to their recommendations.

Our stakeholder engagement process has 8 stages:

Our stakeholder engagement process has 8 stages: strategic alignment, understand our operating environment, identify stakeholders, tailor our methods, plan our engagement, engage with purpose, act on the learnings, share the feedback

Electricity North West has demonstrated a laudable performance in developing and driving a stake-holder centric-culture within the organisation. Built on a strong and authentic governance structure consisting of a series of dedicated Advisory Panels linking the Executive level of the organisation with the operational level, Electricity North West has established a robust foundation for continual improvement and strong sustainable performance in stakeholder engagement activities.

AccountAbility assurance report 2017, .