Skip to content

Power cuts, planned and emergency

If you have an emergency, we can be contacted on the number below 24 hours a day, 365 days a year.

Emergency contact

0800 195 4141

Contact us on this number to report power outages, loss of supply, hazardous situations or damage to our equipment. If you are deaf or your hearing is impaired you can call 0800 458 9767 using a minicom.

Further information

  • What to do in the event of a power cut click here
  • View our safety guides in the Help and knowledge centre click here
  • Are you a priority customer? click here

My power is off now

Use our simple fault search tool to check the status of your local electricity service.

Type the postcode of the affected address (with a space) into the search box above. Details of any current or recent fault in the area will then be provided.

Future planned power outages

Sometimes we have to interrupt the electricity supply to carry out essential maintenance on our network. Use this tool to find out if your area may to be affected.

View map


Our regional coverage

We deliver electricity to 5.1 million people throughout the North West, using 13,000km of overhead lines, 43,000km of underground cables, and 38,000 transformers.

Read more