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Power cuts and emergencies

We’re here to help you 24 hours a day, 365 days a year. Click here to report power cuts or damage to our equipment and for regular updates about your fault.

Call us on 105
(0800 195 4141)

Minicom 0800 458 9767

Further information:

What to do in a power cut

Sign up to our priority services register

Live power cut map

The live power cut map shows all of the faults and planned work happening in the North West today.

View map

Live postcode search

Type your postcode in the search box below to check for power cuts in your area

North West weather

Weather warnings

Weather warnings generated by the Met Office Weather Widget

New website coming soon!

Thanks for visiting our site. We're launching a new website on Monday 30 October, so you may notice some minor disruption to this existing site in the evening when we switch over.

If you need to get in touch and the site is unavailable, you can find us on Twitter or Facebook. In an emergency, contact us by calling free on 105.