Power cuts, planned and emergency
If you have an emergency, we can be contacted on the number below 24 hours a day, 365 days a year.
0800 195 4141
Contact us on this number to report power outages, loss of supply, hazardous situations or damage to our equipment.
If you are deaf or your hearing is impaired you can call 0800 458 9767 using a minicom.
- What to do in the event of a power cut click here
- View our safety guides in the Help and knowledge centre click here
- Are you a priority customer? click here
We deliver electricity to 5.1 million people throughout the North West, using 13,000km of overhead lines, 43,000km of underground cables, and 38,000 transformers.