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What to do in the event of a power cut

If you experience a power cut and you know the problem has nothing to do with your property, you should contact us immediately on 0800 195 4141 or via social media - you can tweet us @ElectricityNW or contact us on Facebook.

As part of our ongoing maintenance program, we may plan to switch your power off temporarily so that we can carry out our work safely. We will notify you in advance of this work and will give you some advice via post about how you can prepare for a loss of power supply.

You may also experience a power cut, unexpectedly and we will try our best to restore your power as quickly as we can.

We have included some helpful hints and tips to help you cope without power, below:



  • Modern cordless telephones don’t work when there’s a power cut, so keep a telephone that plugs into the wall socket handy
  • Keep our telephone number handy, 0800 195 4141. We’re 24 hours a day, 365 days a year to help.
  • Don't forget, we are available on social media 24/7. Tweet us @ElectricityNW or get in touch with us on Facebook.
  • Keep a battery operated radio handy so you can listen out for updates and weather reports.


  • If you have an alternative form of heating, please be sure to use it safely
  • Please do not move paraffin heaters when they are lit and make sure it has recently been serviced
  • Dress warmly in several layers of clothes
  • Wear hats and gloves and use blankets for extra warmth


  • Switch off all electrical appliances that may have been in use when your electricity went off.  This could include cookers, electric fires, chip fryers and grills
  • Door bells and alarm systems may not work without an electricity supply.  Streetlights may also be off.
  • Keep the doors on your fridge/freezer closed to protect contents. Frozen food should last for up to 15 hours without an electricity supply. If you need to make a claim for the loss of contents, most home insurance policies cover this. If we can assist with your claim, please contact us.

Stair lifts

  • Check if your stair lift works using a battery, if not speak to the manufacturer they may be able to help
  • If how have a stair lift check if it has a handle to allow you to manually move the lift or if it can work using batteries, please contact the manufacturer for further information.

Fish and Reptiles

  • Unplug filters to avoid the build up of toxins and clean the filters before using them again
  • Place a blanket over the tank for extra insulation

Personal Computers

  • Limit the use of laptops and smart phones to save battery power
  • If you are working on a personal computer, make sure you save your work regularly or you may lose it
  • An ‘Uninterrupted Power Supply’ (UPS), can safeguard work on a personal computer. These are available from stockists of computer equipment

Solar Panels

  • If you have solar panels (photo voltaic generating system) installed at your home, it should have a ‘no volt’ disconnection capability which will operate automatically when your incoming electricity supply is lost
  • Please refer to your operating instructions or contact your provider for more information on your system
  • If you are in any doubt please switch off the system during the power cut

Watch our videos to find out more...

Why not download our helpful hints leaflet here...

ENWL What to do image

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.