Priority Service Customers
We appreciate that some of our customers have additional requirements and a priority service may be needed due to being disabled, elderly or having a chronic illness.
Electricity may be required to power life dependent equipment such as:
- ventilators
- oxygen concentrators
- dialysis machines.
If you register as a priority services customer, we will inform you in advance of any planned interruptions and contact you proactively when we have an unplanned interruption.
Other customers
We recognise that there are many customers who do not fall into the above category but still need our assistance during supply interruptions depending on their particular circumstances.
We have partnerships with a number of external organisations such as the WRVS who can help with welfare service provision including hot meals / drinks or just a friendly voice on the phone.
Supply
Unfortunately we cannot guarantee an uninterrupted supply 100% of the time.
In these circumstances you may have to make other arrangements with your doctor, hospital or social workers.
If you have concerns, pleased contact NHS Direct for advice on 0845 4647.
Register as a priority customer
To register for our Priority Services Register please use our online form, or print the form and send it to:
Priority Service Customers Electricity North West PO Box 4375, MANCHESTER, M61 0ET Letting Callers into your Home
There may be the odd occasion when a member of Electricity North West or one of our contractors will have to enter your premises.
Before letting anyone into your home please be aware that:
- all Electricity North West staff and our appointed contractors have identity cards showing the employees name, identity number, colour photograph and a contact number for confirmation.
- the majority of Electricity North West staff and our contractors will have fully liveried vehicles.
- all of our staff and contract staff should have clothing showing they are from Electricity North West or the company they represent.
- Electricity North West and appointed contractors do not “cold call” so unless we have made an appointment, or you are without electricity, it is unlikely that anybody representing us will call at your home without making advance arrangements.
If you are in any doubt do not let any suspicious callers in.
Check the validity of any callers claiming to be from Electricity North West or one of our contracts by calling us on 0800 195 4141.
Password Scheme
If you have any concerns about letting someone into your home, you can join our password scheme or request a password when making an appointment.
To register for a password please use our online form, or print the form and send it to:
Priority Service Customers Electricity North West Limited PO Box 4375 MANCHESTER, M61 0ET Other sources of advice and information
These organisations may be able to provide you with independent information and advice.