Skip to content

Connection services

We are licensed to distribute energy in the North West of England and supply a range of services to all our customers.

Use the following pages to:

  • guide you through the process of connecting electricity;
  • provide support in enabling you to use our services;
  • prevent any delays in carrying out your work.

For support issues, please contact our general help number on 0800 048 1820
(option 2) or your named correspondence.

Company performance is closely monitored in line with Connections Standards that were developed with OFGEM, commonly known as the Guaranteed Standards of Performance (GSoP).

See below for information on specific property connections.

For your home

Standard Domestic Housing Services and Help for Demand & Generation

See for your home

Commercial or industry properties

For all connections over 60kVA

See commercial or industry

Metering needs

To move your meter or query your billing needs

See metering needs

Independent connection providers

How to locate them and the standards we implement

See independent providers

For your small business

Three phase Connections or up to 5 single property connections Demand & Generation

See small businesses

House builders and developers

5 or more new connections on one development site Demand & Generation

See developers

Un-metered

If your supply is less than 500 watts this service may be applicable

See un-metered

Distribution Generation

All generation to be connected to the Electricity North West network

See distributed generation

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

Read more