Need specialist support before you apply?
If you need some advice before you apply for a non-domestic electricity connection, contact our PACE (Pre-Application Customer Engagement) team
Pre-Application Support
You can email PACE@enwl.co.uk for the PACE team or call 0800 988 1732
Business (Commercial & Public Sector) customers
Planning a business electricity Connection? Let’s talk about your project.
Whether you're planning a new connection or exploring changes to an existing one, our Pre-Application Customer Engagement team are here to support you before you apply.
We offer expert guidance before you apply, helping you understand the application process and what to expect during the design and delivery stages. From helping you complete the application form to ensuring all relevant information is submitted, we’ll make sure our design engineers have everything they need to provide you with an accurate and timely connections quotation.
Why contact our Pre -Application Customer Engagement Team?
✅ Viability checks – Understand your connection’s feasibility before applying.
✅ Tailored guidance – Get professional advice specific to your project’s needs.
✅ Technical support – Get support to overcome potential challenges.
✅ Regulatory clarity – Stay compliant with all relevant regulations and standards.
✅ Time-saving insights – Avoid delays by resolving issues early.
✅ Smarter planning – Align resources with clear connection requirements.
✅ Direct communication – Work with a dedicated contact. Ask about our surgery sessions!
How to contact us
Book a Connections Surgery Session to speak directly with our experts. Whether you're exploring complex schemes or reviewing multiple potential sites, we’ll guide you before you submit your application.
✅ One-to-one expert advice
✅ Support with complex or multi-site projects
✅ Clarity before you apply
Let’s make your connection journey smoother – talk to us before you apply!
Request a connections surgery appointment
Let's make your connection journey smoother - Talk to us before you apply
Customer testimonial
"The pre application support team add huge value and helped ensure the application process was quick and easy. It's nice to be able to talk through a project before submitting a full application" Jaime, Blackpool Council
Domestic customers
If you're a domestic customer looking for guidance on new electricity connections, moving your meter, or exploring energy solutions like solar panels, electric vehicle charging points (EVCPs), or heat pumps, our Connections enquiry team are here to support you with your query. Call 0800 988 1930 or email connectionapplications@enwl.co.uk