C2C closedown report and summary

The three-year Capacity to Customers (C2C) Low Carbon Network (LCN) Fund project ran from January 2012 – March 2015. The main findings can be summarised as follows:

C2C releases extra capacity and delivers economic and carbon benefits

The project team worked with academic partners to prove that C2C could unlock capacity for demand and generation, producing an implementation model that can be adopted by other distribution network operators. The project demonstrated that C2C can unlock real benefits for customers such as quicker new network connections at lower cost and cheaper distribution use of system costs.

Our industrial and commercial customers are willing to sign up to C2C contracts

Customers were offered a monthly payment or a reduced new connection charge in exchange for allowing us to manage their connection in the event of a fault. During the project we signed up ten existing customers and ten new connection agreements.

C2C improves our customers’ power quality perception

We surveyed customers on the trial circuits to monitor the effects of C2C technology on power quality. Our findings demonstrated that the introduction of C2C did not have an adverse effect on overall customer experience and in many cases, it improved customer perception of their electricity service.