If you are involved in a power cut and want to log the details of your power cut, you can via our online reporting system.
Digital service catalogue
Welcome to Electricity North West's digital services catalogue
Please find below the list our digital services.
Power Cuts
We’re here to help you during a power cut.
Receive updates regarding your power cut.
Allows you to view the summary of your case or request an update on your case.
Using a postcode find out who supplies the property and the supplier contact details.
Flexible services
As we aim to meet our net zero amibitions, one of the ways in which we can facilitate the extra demand associated with the transition to net zero whilst utilising our existing network is through the procurement of Flexible Services.
See the locations within our distribution area where we are currently seeking flexible services, or may have a requirement in the future.
Find out how you can provide flexible services to the network and receive payment in return if you meet the necessary requirements.
Extra Care
If you require extra care, extra support, extra help, here are some of the digital services we offer to help provide additional support
Extra care, extra support, extra help when you need us most, see below the list of guides and services we offer.
- Help accessing warm spaces
- Fire safety in the home
- How to avoid energy scams
- Gas and carbon monoxide safety
- Staying well this winter
- Helpful tips for during a powercut
- Preparing for a flood
- Accessibility services
- Partnerships page dedicated to incredible organisations and services across the UK who have friendly and highly experienced experts to provide extra support.
- Downloadable digital customer support guides available in our region's top 10 most spoken languages.
- Nominated contact
- Password scheme
Our dedicated service for households looking for a little extra help and support during a power cut.
A free service to help reduce the impact of power cuts to our business customers.
Get connected
There are a range of connection types we offer, see below our digital services that can help provide support and guidance for your connections.
Find out more about our services including new connection advice and support, altering a service or connecting you to the network when you're generating your own electricity. You can also find useful links to Competition in Connections, Incentive on Connections Engagement and connections case studies.
Here you can apply and create estimated quotes for new connections to one to four single phase properties, service alterations or disconnections.
Tool enables developers to assess the level of capacity that might be available for new connections to our network. Our heatmap tool takes the form of an excel work book and contains capacity information on all of our primary substations and bulk supply points. It provides an interface that enables the easy identification of network constraints in the vicinity of your site.
Open data services
Providing stakeholders with all the information they require to make educated and informed decisions on how they interact with our network. You will find a range of digital services below which help provide the necessary information.
Allows us to group our data offerings into clear and identifiable categories, making it easier for you to locate the information or dataset you require, whilst also making it easier to find any other information you may be unfamiliar with across all facets of our network.
Our user friendly interactive map allows you to search by a range of criteria to identify a specific asset and explore a range of assets in an area of interest.
Careers
Search current opportunities at Electricity North West.
View our current vacancies. Existing applicants you can track the progress of your application here.
Stakeholder engagement
Stakeholder engagement is at the heart of Electricity North West. From developing our long-term strategy, to enhancing our day-to-day processes. We know that engaging with our stakeholders will deliver better long-term outcomes for us and our region.
This section outlines the approach we take to stakeholder engagement, our engagement process and the outcomes it delivers.