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About us

Electricity North West owns, operates and maintains the North West’s electricity distribution network, connecting 2.4 million properties, and more than 5 million people in the region to the National Grid.

We own one of the original 14 regulated electricity distribution networks in England, Wales and Scotland and are regulated by Ofgem - the Office of the gas and electricity markets.

Our network covers a diverse range of terrain, from isolated farms in rural areas such as Cumbria,  to areas of heavy industry and urban populations including Manchester.

What does your electricity bill pay for?



Electricity distribution network

We deliver more than 23 terawatt hours of electricity each year to our customers in the North West. That's the equivalent of 2.7 million electric heaters being switched on for a whole year. We deliver this power through our network of:

  • around 13,000 km of overhead lines
  • over 44,000 km of underground cables
  • almost 86,000 items of switchgear
  • more than 34,000 transformers

National Grid

The bulk of electricity enters our network from the National Grid at Grid Supply Points, travelling through our 132kV network to a substation where the voltage is transformed to enter our 33kV network.

Similar transformations take place from 33kV to HV (high voltage) and from HV to LV (low voltage) to ensure that you get your electricity safely.

Some of our business customers need higher voltages for heavy industry, whereas domestic customers take a much lower voltage.


Delighting our customers in everything we do...

As you will discover we are committed to building strong and long lasting relationships with our customers and we work hard to cater for everyone so they can enjoy a reliable and efficient electricity supply and the best customer service possible 24 hours a day, seven days a week.


Ethics in our business

We are committed to high ethical standards and to conducting our business with honesty and integrity. As the North West’s power network operator responsible for keeping the lights on for more than five million people, we are committed to doing the right thing, with our internal and external community at the heart of everything we do.

Our region depends on the successful operation of our network every minute of every day, and our colleagues are committed to safely providing this affordable, reliable and sustainable network. It’s our responsibility to look after our customers’ money, to put it to work in their interests every day and to have processes in place to safeguard it.

Our values are fundamental to deliver a safe and successful business for our customers, our people and stakeholders. They support our goal of operating with honesty and integrity. They are:

  • Safety – To protect our people, our customers and our environment
  • Customer – To delight our customers in everything we do
  • People – To work together openly, honestly and in a  professional way to achieve exceptional results
  • Performance – To exceed expectations in how we perform, today, tomorrow and in the future
  • Innovation – To constantly challenge and improve how we do things.

You can read our full ethics policy here.


The future electricity network

Part of our role as network operator is to plan for the future. We're already planning up to 2050 to make sure that as the use of electricity changes, our network also adapts to keep providing the service that customers need. Click here to read our Strategic Direction Statement.


Network Investment Plan 2010-2015

Following engagement with stakeholders and consultation with Ofgem, we have built our investment plans for the five-year period 2010-2015. Our Network Investment Plan shows:

  • our role in the electricity industry
  • details of our network assets
  • where we plan to invest.

A copy of the plan is available here: Network Investment Plan.

 

 

 Where do we  operate?

  Click on the image below to see our
  boundary map.

Electricity North West regional map

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries

Check out frequently asked questions and our user guides.

Read more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.

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