storm boelo
We're responding to Storm Boelo, but strong winds have meant it’s been unsafe for our teams to climb and repair overhead lines. We have set the expected restoration time to 6pm tomorrow (Tuesday 27 October). This is following customer feedback on wanting to know the 'worst case scenario'. As soon as conditions allow engineers to climb, they will be repairing the network as quickly and safely as possible and restoration times will be updated.
Our teams continue to make good progress restoring power following the damage caused by Storm Boelo. Around 4,500 customers remain without electricity, mainly in Cumbria, after more than 100 sites across our network were damaged by fallen trees, branches and debris.
We've already made over 7,500 proactive calls to customers and have worked with local partners to provide hot meals, drinks and warm spaces in affected communities.
Thank you to everyone who has shared photos and information about damage in their area. Your support is helping our teams restore supplies safely and as quickly as possible.
If you have any concerns or require additional support call us for free on 105 but lines are very busy. You may find the information you need on our live powercut checker or Extra Care pages.
Welfare support for customers - Monday 26.10.2026
We have free welfare support in key affected areas.
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🧣 Warm, welcoming spaces to rest and recharge
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🍲 Hot meals and drinks to keep you nourished
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🔌 Phone charging facilities so you can stay connected
| Venue | Opening times | Facilities |
|
White Heart Pub, Wear Bridge, Bouth, Ulverston LA12 8JB |
5pm - 8.30pm |
Hot food and drinks |
|
Platform One, Units 2-3, Station Yard, Duddon Road, Askam-in-Furness LA16 7AL |
Open from 9am |
Hot food, drinks, phone charge |
|
Van, Moorland Service Station Kirby in Furness LA17 7TF |
4pm - 8.30pm |
Hot food and drinks |
|
Landy Chef, Off Greengill lane / off Bowscar Road (What 3 Words snowboard, crumples, numeral) CA11 8RY |
Open from 8am |
Hot food |
|
Cartmel Food Shed Takeaway, The Causeway, Cartmel, Grange-over-Sands LA11 6PW |
8am to 2pm |
Hot food, drinks, phone charge From 9am |
|
The Sun Inn, 1 King St, Aspatria, Wigton CA7 3AD |
Open until further notice |
Hot drinks and warm space (no food) |
| Barista Café, Wigton, Cumbria CA7 3HB | Open until 3pm |
Toasties, cakes, hot drinks |
| SP ENW Customer Welfare Vehicle, Budgens, Main Street, Gosforth CA20 1AS | Open from 4pm |
Hot drinks, cold food, welfare provisions |
| Seaglass Coffee Shop, Allonby, Maryport CA15 6PJ |
Open until 4pm |
Hot food and drinks |
| Tiffin Man, 3r Charity Shop Carnforth LA5 9LE |
Open until 8pm |
Hot food |
| The Country Man, Lamplugh CA14 4SB |
Open until 8.45pm |
Hot food, drinks, charging, warm space |
| The Red Admiral, Boonwood, A595, CA20 1BP | Open until 8pm |
Hot food and drinks |
Welfare locations
See the welfare locations on Google maps
Tips to help you during a powercut
From fridge freezers to keeping warm, our helpful tips can support you during and after a power cut.
Report a power cut online
Use our new online form below to check for and report a power cut.
Flooding advice
Follow our advice to help you before, during and after a flood.
Compensation for Storm Boelo Power Interruptions
If your electricity supply was interrupted during Storm Boelo, you may be eligible for compensation under Ofgem's Guaranteed Standards. We'll contact customers who qualify automatically, so there's no need to get in touch.
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