Be winter ready

Winter weather can impact your electricity supply. Prepare now to stay safe, warm, and connected during the colder and darker months. Explore our tips to help you be winter ready and reduce the risk of being affected by power disruptions.

There’s an easier way this winter!

We’ve launched our annual winter awareness campaign which raises awareness of the support we offer to customers during a power cut. The campaign is centred around our new extra care identity ‘there’s an easier way’. This new, inclusive approach brings a fresh perception of extra care and allows us to reach our customers in a different way.

You can hear our new radio adverts across Capital Manchester, Capital Lancashire and Heart North Lancs and Cumbria. You’ll also see us on Facebook, Instagram and Tik Tok alongside north west based social media influencers sharing information about our service.

Helping you Be Winter Ready

We're here to help you and we've pulled some key information together to support you this winter.

Be Winter Ready with these simple steps:

📱 Save our 105 number and report a power cut online link to report your power cut 24/7.

❄️ Have extra blankets on hand to keep warm.

🧤 Layer clothes and move regularly.

🔦 Keep torches and batteries handy and keep your mobile phone charged in case there's an unexpected power cut.

🚪 Keep doors, blinds and curtains closed where possible to retain warmth in each room.

📻 Have a battery powered radio to hand for updates.

⚡ Keep equipment and devices charged.

👁️ Keep an eye on weather forecasts and take note of local weather warnings which can cause disruption to power supplies.

📞 Check if your landline will still work in a power cut and write down other key phone numbers in case your mobile does run out of charge.

⚕️ If anyone in your household needs additional support, join our free Extra Care register.

🩺 If you use medical equipment make sure it has a battery backup or manual function. If in doubt, speak to your healthcare professional or equipment manufacturer.

Share our tips on social media to help your friends and family #BeWinterReady too.

Tips to help you prepare for a power cut

Our advice can help you prepare for a power cut

Prepare for a power cut

Get more support

Helpful power cut tips

We're here to support you before, during and after a power cut with our helpful tips.

Get helpful power cut tips

Help for your household

Is your household receiving all the support it needs?

Get help for your household

Worried about your energy bills?

Take Charge today with free, confidential energy and money advice you can trust, delivered in partnership with Citizen Advice in the North West.

Take charge

Staying well this winter

Together with our charity partners from across the North West, we've collated some of their favourite advice, hints and tips to help keep you and your household, safe and well this winter.

Stay safe at home

Extra Care register

Whether you need advice on keeping safe and warm, or help during a power cut, we can provide extra care, extra support and extra help when you need us most

Find out more about the Extra Care register