Extra support
We work with a number of partners to offer extra support to our customers. Find out about what we do to help you during a power cut.
Medically dependent
If you rely on electricity for medical reasons including MDE showering, we'll provide extra support during a power cut.
Chronic and serious illness
If you suffer from a serious illness, we can provide help and support to keep you comfortable during a power cut.
Poor mobility
If you have difficulty getting around, let us know. We'll support you if the power goes off.
Age related
If you or someone you care for has young children at home or is of pensionable age, we can support your individual needs.
Mental health care
If you or someone you care for requires mental healthcare, we can make sure you get the extra support you need.
Temporary support
We understand that there are times when you might need a little extra help for whatever reason. Our priority services register can provide the extra support you need.
Safety
If you have a reduced sense of smell, you are oxygen dependent or you may be at risk during a power cut for any other reason, register now so we can look after you.
Communication difficulties
Do you have difficulty communicating due to impaired hearing, vision or speech? We can provide support in a number of ways to suit your needs.
