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Business priority services

Business priority services

We offer this service for FREE to help reduce the impact of power cuts on our business customers. Find out more below.

Sign up for free support

We’re here to make sure your business has the information and support it needs should you ever experience a planned or unplanned power cut.

What support can you expect?

  • We will provide you with 30 day’s notice of a planned power cut via a leaflet and email. With a reminder 48 hours before the start time by SMS or Email.
  • We will make every effort to prevent the planned works being cancelled.
  • Advice and guidance on obtaining generators and other ways of preparing for a planned or unplanned power cut.
  • We’ll always work as quickly as possible to restore your electricity.
  • You’ll be kept up to date of any changes to timings our engineers make us aware of.
  • Sometimes we may need to access your land to complete the works and will contact you in advance to discuss further and make suitable arrangements.
  • Working with the business community we will take steps to avoid planned work at times that could be the most disruptive.
  • If there is an unplanned power cut in your area, we’ll proactively contact you.
business-priority-services-leaflet.pdf Download business-priority-services-leaflet.pdf

Register as a business priority customer

Sign up today to join our business priority services register.

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Business continuity advice

Advice that could help to keep your business running should you ever find yourself in a planned or unplanned power cut.

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Planned power cuts

We may need to switch off your power supply so we can safely carry out work on the network. Learn more about the work we're doing to keep your lights on now and in the future.

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Why do we experience power cuts?

Learn more about what can cause an unplanned power cut and the different types that you may experience.

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