Business priority services

Business priority services

We offer this service for FREE to help reduce the impact of power cuts on our business customers. Find out more below.

Sign up for free support

We’re here to make sure your business has the information and support it needs should you ever experience a planned or unplanned power cut.

What support can you expect?

  • We will provide you with 30 day’s notice of a planned power cut via a leaflet and email. With a reminder 48 hours before the start time by SMS or Email.
  • We will make every effort to prevent the planned works being cancelled.
  • Any changes to the time scale we will keep you up to date with, although this is usually only required when we have complications during the work.
  • Sometimes we may need to access your land to complete the works and will contact you in advance to discuss further and make suitable arrangements.
  • We will provide advice and information to help you reduce the carbon emissions of your business. More information can be found here.

Looking for Generation information?

Visit our Business Continuity Advice page, which can be found below.

Business continuity advice

Advice that could help to keep your business running should you ever find yourself in a planned or unplanned power cut.

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Planned power cuts

We may need to switch off your power supply so we can safely carry out work on the network. Learn more about the work we're doing to keep your lights on now and in the future.

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Decarbonise your business

Top tips on how you can help your business to reduce its carbon emissions and help the North West achieve net zero carbon.

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Register as a business priority customer

Sign up today to join our business priority services register.

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