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Innovation themes

Innovation themes

To ensure we have a balanced portfolio of projects and achieve the best overall outcomes for our customers, we have identified six key innovation themes which relate to the challenges of the low carbon future and to our business plan. Each of our projects is designed to support one or more of these themes.

Safety & environment

We will strive to continuously improve safety and reduce impact on the environment.

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Network resilience

We will improve network performance and reduce risk.

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Capacity

We will maximise the use of existing assets to increase demand and generation capacity.

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Efficiency

We will provide our existing services at lower cost.

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Customer service

We will improve customer experience, offer new services and more choice.

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Commercial evolution

We will change our role from network operator to system operator.

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