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Less than half of the customers we surveyed think hotels are working hard enough to become more sustainable and reduce their carbon emissions. Most believe that hotels need to place more importance on taking action to reduce emissions over the next five years.

We asked our customers what they would like hotels to do to reduce their emissions and if they would be prepared to pay more for a night’s stay if they did. They told us they would be happy to pay around £3 - £4 extra per night if the hotel was taking action to reduce its emissions and using its website to tell customers about the measures it was taking.

Below we have listed the actions that customers would like hotels to carry out now and in the future. We have also calculated the top five actions that will enable a hotel to cut its energy bills and reduce carbon emissions by up to 36%.

What customers would like hotels to do now

  • Only wash towels when necessary
  • Only provide toiletries on request
  • Reduce food waste
  • Install electric vehicle charge points
  • Install solar panels
  • Avoid single use items such as plastic cups
  • Use more insulation and sustainable building materials.

What customers would like hotels to do in future

  • Install an energy system which only heats hotel rooms in use
  • Install efficient, eco-friendly appliances
  • Install motion sensor lighting.

What hotels can do to reduce carbon emissions by up to 36%

  • Replace lighting with LEDs and fit motion sensors
  • Introduce carbon literacy training for colleagues
  • Maximise insulation and minimise drafts
  • Replace taps and shower heads with water-efficient versions
  • Install solar panels and electric vehicle charge points.

Examples

Hampshire hotel reduces energy use by 31%

The Sandford Springs Hotel in Hampshire has fitted solar panels and an energy efficiency system to cut its energy use by 31%.

Solar energy supplier Anesco installed a 100-panel, roof-mounted solar system which now generates over 27.5 MWh of renewable energy a year, enough to power more than five detached houses, while saving over 14 tonnes of carbon annually. The system is expected to pay for itself in just over 7.5 years and allows any excess energy to be sold back to the grid.

The hotel has also installed an energy efficiency system to its air conditioning, refrigeration and heat pump systems which has led to a 31% reduction in energy, delivering further cost savings and environmental benefits to the hotel. Find out more.

Electricity North West makes electric vehicle charge points accessible for all employees

98 new electric vehicle (EV) charge points will be installed at our sites for company and private vehicle use to add to the 15 we already have in place, at a cost of around £140,000. This includes 28 fast chargers (7/11kW) and 71 slow chargers (3kW/13amp sockets). 

Research suggests that the charging behaviour of current EV users is to charge their EV for three hours every two days. Therefore most of the chargers we will install are slow (suitably designed and rated outdoor 13amp sockets) which will meet the charging needs of the majority of our colleagues. Find out more.

To find out more about cutting energy bills for your hotel, take a look at the information below or download our guide.

A guide to reducing carbon emissions for hotels

Ways to go net zero

Find out more about low carbon technologies such as electric vehicles, solar panels and wind turbines.

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Electric vehicles

Everything you need to know about electric vehicles and how to install charge points for you and your customers.

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Solar panels

You could use the sun's energy to generate your own electricity and sell the power you don't need back to the grid.

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Energy efficiency

Manage your costs and your impact on the environment by changing to LED lights, fitting insulation or by changing to energy efficient appliances.

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