Advice and services

Advice and services we offer

From energy saving tips to regulatory advice, here you'll find information about how we can help and support you in all your electricity related needs.

Safety advice and incident reporting

Our helpful advice can keep you safe. To report electrical hazards or an incident please call our 24 hour emergency number on 0800 195 4141.

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Know before you dig

Request copies of our network plans to support any building or development work.

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Flooding advice

Follow our advice for dealing with a flood.

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Raise your enquiry

You can raise an enquiry, complaint or compliment using our online form.

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Guaranteed standards of service

Our quality of service is regulated to match the needs of our customers.

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Report electricity fraud

Meter tampering is extremely dangerous. Report electricity fraud with our online form.

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Rising and Lateral Mains

Find out more about the work we're doing to provide a safe and reliable supply of electricity within multiple-occupancy buildings.

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Frequently asked questions

Can't find what you're looking for? Visit our frequently asked questions for more information.

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