Future business plan 2023-2028

Future business plan

Our draft business plan outlines the £2bn we plan to spend from 2023-2028 based on two years of engagement with 18,500 customers and stakeholders. Our headline commitments are:

  • delivering at least 9/10 level of customer service and supporting those in vulnerable circumstances
  • leading the way to net zero
  • reducing power cuts and the time people are without power by 20%. 

This is a draft and we willl submit the final version of our plan to Ofgem on 1 December 2021. Please see our consultation document below for an overview of our plan and to share your feedback with us. 

Draft business plan 2023-2028

Read our full draft business plan

Read the plan

Give us your feedback

Take a look at our consultation document for a summary of our plan and key questions

Have your say
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