Our draft business plan outlines the £2bn we plan to spend from 2023-2028 based on two years of engagement with 18,500 customers and stakeholders. Our headline commitments are:
- delivering at least 9/10 level of customer service and supporting those in vulnerable circumstances
- leading the way to net zero
- reducing power cuts and the time people are without power by 20%.
This is a draft and we willl submit the final version of our plan to Ofgem on 1 December 2021. Please see our consultation document below for an overview of our plan and to share your feedback with us.