We want to be as open and inclusive as possible which is why we have developed a wide range of opportunities for customers to take part in our feedback programme. These opportunities enable customers to choose between short, topic led engagement and longer in-depth conversations, and everything in between! More recently we have enabled customers to socially distance by conducting more of our research online, whilst also offering telephone appointments to hear from those without access to the internet.
So far we’ve held 23 focus groups with 281 participants, 3613 people have completed surveys, 280 people have taken part in our advisory and customer panels in-person and digitally and over 800 members in our online community, with 200 sign ups in the past two months.
Our community is open to all customers in the North West and includes a diverse group of people from a range of backgrounds, cultures, regions in the North West and who are of different gender, age, and have diverse beliefs and lifestyles. The online community speak freely about their views on our business performance, priorities and ideas and are having significant input into our plans. The community is incentivised to take part in polls, discussions, surveys and respond to questions posed by our independent facilitators, but they equally ask questions back, which we respond to personally. Members are logging in frequently and reporting that they are enjoying learning something new, interacting with people from all different walks of life and appreciating having their views heard. We are still looking for more members – if you would like to join in the conversation please register here.
We're continuing to carryout research and invite you to get involved and have your say through our online community or as part of our focus groups and surveys, which you can sign up to below: