Our future business plan
November 2019 to February 2020
A study of the realities of our customers’ day to day - what matters to them, who they are, issues and priorities.
March to May 2020
Sharing and discussing the day to day impact of the changing nature of energy production supply and use. Using this to identify detailed ‘wants and needs’.
June to September 2020
Evaluating our ideas and plan to make sure they are right with a focus on understanding trade-offs, investment priorities, willingness to pay and ambition for the future.
October to January 2021
Further refinement of our plan and detailed exploration around specific issues. Checking customer acceptability of overall plan.
February to May 2021
Research stages now complete and the plan is written ready for the first draft submission.
June to December 2021
After submitting the draft plan, we will update and refine it ready for submission by December 2021.
Read the key information relating to our licence obligations, find our regulatory submissions to Ofgem and links to industry consultations and our responses.
Our business plan
Read about what we've learned from our customers and stakeholders so far and how their feedback is driving and shaping our business plan.
Customer engagement group
Find out more about our independent panel of experts, who review and challenge our approach to developing our plan, ensuring we deliver the best business plan for North West customers and stakeholders.